FREQUENTLY ASKED QUESTIONS

Scroll

Bookings Check-in / Out Our Hotel Parking Restaurant & Bar Bedrooms Gym Accessibility


Bookings

Do you offer discounts for group bookings?
Yes, please get in touch for further details.

Am I able to turn up at the hotel without having made a booking?
No, bookings in advance are essential.

How can I amend my booking?
Bookings made directly with us – please get in touch or call us on 01245 268168 to amend your booking.

Bookings made on third party websites – you might be able to amend online or you may need to call them.

What is your cancellation policy?
This varies depending on your booking, please check your booking confirmation.

How can I cancel my booking?
Bookings made directly with us – please call us on 01245 268168 to cancel your booking.

Bookings made on third party websites – please contact the company that you booked with.

Is breakfast included in the price of my room?
Bed and breakfast is an optional extra when you book.

Am I able to request an invoice for my stay?
Yes. Although if you booked through a third party website please contact them directly.

What happens if I’m running late on the day of my arrival?
Our reception is open 24 hours so this is no problem if you’re running late.

Is the price per person or per room?
Our prices are always per room.

Can I pay with cash?
Rooms have to be paid for by debit/credit card. Cash can be used for other services throughout the hotel.

In response to Covid-19, we’re currently only accepting debit and credit card payments at this time to avoid the handling of cash.

What credit cards do you accept?
Amex, Visa, Mastercard, JCB and Carte Blanche.

Why do you need to add a pre-auth to my debit/credit card?
At check-in, a debit/credit card pre-authorisation will be taken for the full amount of your stay plus an additional £50. This is to cover the cost of any incidentals during your stay, plus other charges incurred (e.g. food and beverage charges and any room charges that you haven’t paid for in advance). You can use a different card to pay your final bill.

Funds will be held until check-out, at which time they will be released and the payment processed to reflect the total cost of your stay. Authorised amounts will usually be released within 3-5 days, but may take up to 15 days depending on your bank.

The pre-auth amount is held back by your own bank so if you have any questions about the length of time then you’ll need to speak to them directly. We are not responsible for any resulting fees or charges.

Atlantic Hotel has the right to charge the card provided at any time should the guest fail to settle the final bill on departure.

Can I book a room for day use?
No

Back to top

Check-in / Checkout

Is there somewhere safe to store my luggage when I check out?
Yes, we can securely store your luggage after check-out, for collection on the same day.

During Covid-19, we’re currently unable to offer this service as we’re not handling any guest luggage.

Do you offer express check-in/checkout?
Yes

What time is check-in / check-out?
Check-in is from 3pm and checkout is 11am.

Do you offer an early check-in / late check-out?
Early check-in may be possible if we have availability, please contact us to enquire.

Late check out until 1pm is possible for an additional charge.

Back to top

Our Hotel

Is the hotel pet-friendly?
Atlantic Hotel is not pet-friendly. Only guide dogs are allowed on the premises.

Do you have WI-FI throughout the hotel?
Yes, we provide FREE high speed WIFI for all of our hotel guests.

Does the hotel have a lift?
No

Do you provide daily newspapers?
Yes, for an additional charge.

What languages are spoken by the staff?
English, Portuguese, Ukrainian, Polish, Czech, Romanian, Italian, Spanish and Russian.

Are children welcome at the hotel?
Yes

Can I start a tab for all my expenditure at the hotel, then pay off when I check-out?
Yes

Back to top

Parking

How many parking spaces do you have?
Atlantic Hotel has 60 car parking spaces.

Do you provide secure (gated) parking?
Yes, our parking has a barrier which is code operated.

Do you have disabled parking?
Yes, we have three disabled parking spaces.

Back to top

Restaurant & Bar

Do you have high chairs in the restaurant?
Yes

What kind of breakfast is served?
Breakfast options include full English/Irish, vegetarian and gluten-free.

Is the restaurant open to non-hotel guests?
Yes, everyone is welcome at our restaurant, Sapori.

Please note – due to Covid-19 restrictions, Sapori is currently only open to hotel guests.

What time is breakfast/lunch/dinner served?
Please check our restaurant page for the latest opening times.

Do I have to book a table or can I just turn up?
You can just turn up but we’d always recommend booking a table in advance to guarantee availability.

Is the restaurant available to hire for private parties?
Yes, we can accommodate up to 60 guests for private parties.

Back to top

Bedrooms

Are you allowed to smoke in the bedrooms?
All communal areas and bedrooms within Atlantic Hotel are non-smoking.

Can I invite guests to my room?
No

Do you offer a laundry service?
No

Do your rooms have kettles/hair dryers/irons/a trouser press?
All of our bedrooms have tea/coffee making facilities and hairdryers.

Please contact reception if you require an iron/ironing board, rubber bath mat, adaptor plug (£10 deposit), shaving items, dental kits, ear plugs or sewing kits.

We don’t have any trouser presses.

Do your rooms have fridges?
None of our bedrooms have a fridge.

Do you have mini-bars in the rooms?
No

Do the rooms have a safe?
Yes, all of our bedrooms have a safe.

Do you provide a housekeeping service?
Yes

Do the bedrooms have air conditioning?
No, but all of our bedrooms have a fan.

Is room service available?
Yes, at an additional cost.

Due to Covid-19 restrictions, we’re not currently offering room service.

Are cots available for babies/small children?
Yes, we can provide cots and cot sheets.

Can we request an extra bed in our room for a child?
Yes, we can provide an additional bed for children up to 12 years old, for an additional charge.

Do the rooms have double beds or single beds pushed together?
All of our rooms have ‘zip and link’ beds that can be separated into two singles if required.

What are the maximum number of guests you can accommodate in a room?
Our largest bedrooms can accommodate two adults and one child.

Do all rooms have en-suite bathrooms?
Yes

Can I request rooms next to each other?
Yes, you can request this in advance and we’ll always try to accommodate this.

Do you have family rooms available?
No, but we can provide an additional bed for children up to 12 years old, for an additional charge.

Do you have any inter-connecting bedrooms?
Yes, please get in touch if this is something that you’d like to request.

Do all rooms have a shower/bath?
Yes, all of our bedrooms have a shower, most have a bath too.

Back to top

Gym

Is there a gym at the hotel?
Yes, hotel guests have FREE access to the gym next door to Atlantic Hotel.

What are the opening times of your gym?
Please check the Ab Salute Gym website for their opening times.

Are non-hotel guests able to use the gym?
You’re welcome to become a member at Ab Salute Gym.

What facilities are available within the gym?
Please check the Ab Salute Gym website for a list of facilities and equipment.

Back to top

Accessibility

Do you have accessible bedrooms?
Yes, we have three accessible bedrooms.

Do you have a lift?
Atlantic Hotel doesn’t have a lift, but we our accessible bedrooms are on the ground floor and our restaurant and bar are also ground floor.

Do you have disabled parking?
Yes, we have three disabled parking spaces.

Is your hotel wheelchair-friendly?
Yes. We have bedrooms on the ground floor and our restaurant and bar are also ground floor.

How does your hotel cater for guests with different needs?
Atlantic Hotel is wheelchair-friendly, and our disabled bathrooms all have an emergency cord, higher level toilet, grab rails and a lower bathroom sink.

Back to top

Make an enquiry