Dear guest,

A warm welcome to Chelmsford and the Best Western Atlantic Hotel. Please find below some useful information to help you make the most of your visit.

All our staff are deeply committed to providing exceptional service, and we place great importance on guest feedback. We would appreciate it if you could take a moment to complete our guest questionnaire.

Alternatively, please feel free to let us know directly when we have exceeded your expectations. Equally, if there is anything we could have done better, please tell us and we will endeavour to rectify the situation. By continually listening to our guests, we maintain our reputation for delivering excellent customer service and creating memorable experiences.

If you have forgotten any essential items, we offer a selection of complimentary emergency supplies at reception, including phone chargers available to borrow.

If you are visiting us for the first time, it only remains for me to wish you an enjoyable stay and hope that it will be the first of many. If you are a returning guest, a heartfelt welcome back from all of us.

Yours sincerely,

Ricardo Santa-Rita
General Manager

 

Guest Directory

ARRIVAL & PARKING

Please register your vehicle at Reception upon arrival. Complimentary parking for hotel guests is available on a first-come, first-served basis.

WI-FI ACCESS

Network: BW Atlantic Hotel
Password: atlantichotel01

BREAKFAST

Monday – Friday: 06:30 – 09:30
Saturday, Sunday & Bank Holidays: 07:30 – 10:30

FOOD & DRINK

Restaurant & Bar open daily: 17:30 – 22:30
A selection of snacks and drinks is available throughout the day and night.

IN YOUR ROOM

✓ Iron & ironing board ✓ Hairdryer ✓ Fan

COMPLIMENTARY ITEMS FROM RECEPTION

Should you require any of the following, please contact Reception:

• Toothbrush & toothpaste
• Razor & shaving foam
• Comb
• Shower cap
• Non-slip bathmat
• Feminine hygiene products
• Sewing kit
• Additional towels or facecloths & extra bedding
• Bottled water

GUEST SERVICES

Reception is pleased to assist with:

• Wake-up calls
• Taxi bookings
• Tourist information
• Meeting room hire
• Luggage storage
• Dry cleaning (available Monday – Friday)
• Adapters & chargers (subject to availability)

SAFETY INFORMATION

Emergency Services: Dial 999 and then notify Reception immediately.

Fire Alarm Test: Tuesday at 10:00
Fire Assembly Point: Rear of the car park.
Please familiarise yourself with the emergency exit routes displayed on your room door.

CHECK-OUT INFORMATION

Check-Out Time: 11:00
To avoid additional charges, please ensure your departure is completed by the stated time.
Room Key Return: A £5 replacement charge applies to keys that are not returned.

IMPORTANT REMINDERS

Non-Smoking Policy: Smoking or vaping is strictly prohibited in any part of the hotel, including guest rooms. A £200 charge will be applied for violations.

Electrical Supply: UK mains power: 220–240V
Valuables: Please keep with you or arrange secure storage through Reception.

PAYMENT INFORMATION

We are a cashless hotel and accept the following payment methods:

• Visa • Mastercard • American Express

A pre-authorisation will be taken on your card at check-in and released following a satisfactory housekeeping inspection. Guests are responsible for any damages caused to hotel property, fixtures, fittings or furnishings during their stay.